"BOOKING NIGHTMARE !!!"
A review of TAP Portugal by Dunksd - Tuesday 23rd of March 2010
I am very surprised that for over 24 hours ( between 22/03/10 and 23/03/10), possibly beyond no one is answering the 0845 601 0932 number. I ahev been listening to the complementary music for over 3 hours. I have been trying to book a flight and also change the dates for other 3 tickets. If there are operational issues please be courteous enough to put some sort of IVR message so that customers calling into this number are aware.
TAP should really look at scoring their agents who may be handling this aspect of their operations as I am sure there is lost custom due to their in efficiencies.
On previous occasions, I have found one female extreemely rude and lacking any customer facing skills. On the whole, I found other staff friendly and helpful.
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