"Phones are always ALWAYS busy"

A review of Kentish Town Job Centre by Anonymous - Tuesday 2nd of October 2007

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There are one or two numbers to call, 'please call to notfiy us immediately...' but they are always busy. I have tried in the past and tried all day yesterday and again this morning. Why is there no queing system? Surely they expect a volume of calls so one line is deliberately unhelpful.

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