"Internet Booking "

A review of Qatar Airways by Havent left yet written on Wednesday 6th of January 2010

Hi, this is my first time using a forum so forgive me if I appear desperate for information – it’s because I really am :(

I am very excited to book a flight with Qatar Airlines as it is a 5 star airline and I am really looking forward to seeing a new destination in Doha. I booked my flight over the internet a month ago, which seemed very user friendly and to my satisfaction I got a great price.

I booked my flight from LHR – DOH – MEL on 28th Jan 2010 and I wanted a return date of 2nd March, but somehow (maybe through fault of my own or computer error), I have a return date of 2nd Feb. My fare type is a PROMOUK ticket, which I believe is generally non-refundable in any way. My problem has arisen after I re-checked my Booking Confirmation a month later to book my internal flights from Belfast to LHR and return.

My question is, is there any chance that Qatar will see pity on my situation and change my dates to exactly the month later (I am willing to pay the changing fee) or am I stuck buying a new ticket which I can not afford? I have tried ringing Customer Service, but they tell me that because it was purchased over the internet, I have to contact by email. And maybe because it was over the Christmas period, but I haven’t yet heard back from my email query. I just don’t know what to do next. I haven’t been home in 2 years; I don’t want my experience hindered before I even get there, please help if you can.

Has anyone else had this kind of problem before and did you find someone in Qatar Airlines that could assist you with you query - because at the moment i keep hitting a wall :(.

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