"Poor customer service"

A review of The Flower Shop by Metsy written on Sunday 15th of October 2017


I went into the shop looking to buy a bunch of eucalyptus. The shop owner ignored me it's a small shop. I then asked her the price for eucalyptus her immediate reply "It's expensive" As a black women I found this answer peculiar but gave her the benefit of the doubt and I asked her again the price she told me £6.50 which is the average price in the area so not expensive. I then asked her for the price of other foliage I could see in the shop she told me they don't sell other foliage. What makes this women's behaviour even worse is the fact the shop is in Peckham, in one of the most ethnically diverse parts of London. The shop owner needs to be friendlier, improve her customer service and not make assumptions about customers. I walked out without buying anything and will never go into the shop again..

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The Flower Shop

Map showing The Flower Shop on Peckham High Street