A review of Marks & Spencer by Annie Walters written on Saturday 3rd of November 2012
Your Christmas advert shows people having a good time with a quick flash of what the models are wearing, what we want to see is more of your range of clothes for all age groups. Due to having motor neurone disease I have been in a wheel chair for 4 years, sadly going from size 10 to an 16. I am 64, my age group started the fashion era with designers like Mary Quant, nothing changes, we still want to look fashionable, in or out of a wheel chair. I've spent thousands over the last 5 years buying everything I need to wear from marks. this year has to be your best in designs, going for well cut clothes in various styles, cutting out the per una range of very fussy styles, replacing with designs allowing all ages to mix and match. I'm constantly being complimented on how smart and well dressed I am, I Do have a good sence of how to put an outfit together, I still love to party, I'm a real whiz dancing in my wheel chair. After the Olympics this year you should include someone in a wheel chair in your ads.
I would like to point out that your Cheltenham store is not kept as clean asit should be, any day of the week one can find large clumps of fluff under rails and where one walks, being in my chair I have a better view. You should send someone in to have a look. Also the service in the coffee shop has not been good over the last couple of months, staff are kind to me but when I pointed out to the manager the plastic cups were leaking she told me the marks on my clothes would wash out, no apology or offer a discount for half of the diet coke I had lost.
I find it difficult to reach the lift button due to shopping baskets placed beneath the button.
Coat hooks should be placed at high and low level on back of disabled toilet door, not nice to put bags or coats on floor.
I am one of your biggest fans, friends ask me to go shopping with them to help find the clothes they should wear.
Your staff are very helpful when I am unable to reach clothes off the rails.
My biggest complaint is you do not keep your sticky toffee cake available throughout the year!!
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Map showing Marks & Spencer on Baker Street